Frequently Asked Questions (FAQ)
1. What is your handling and shipping time?
We take 3-5 business days to process and handle your order before it ships. Once processed, shipping typically takes 1-2 weeks, depending on your location and the shipping method chosen.
You’ll receive an email with tracking information as soon as your order is shipped!
2. How can I contact you?
If you have any questions or need assistance, feel free to reach out to us!
📧 Email: ajabsolutions1@gmail.com
💬 Contact Form: Click here to contact us
Our support team typically responds within 24-48 business hours, Monday through Friday.
3. What is your return policy?
We offer a 30-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.
Return Guidelines:
- Items must be unused, in their original packaging, and in resellable condition.
- Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).
- Refunds are issued to your original payment method within 5-7 business days after we receive the return.
➡️ To start a return, contact us via email at ajabsolutions1@gmail.com or through our Contact Form.
4. Do you offer international shipping?
Yes, we ship internationally! Delivery times for international orders typically range from 2-4 weeks after processing, depending on your location.
Please note: Any customs fees, duties, or taxes are the responsibility of the customer.
5. How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow its progress.
If you haven’t received your tracking details within 5 business days of shipment, please reach out to us at ajabsolutions1@gmail.com.
6. What payment methods do you accept?
We accept a variety of secure payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay / Google Pay
- WooCommerce Secure Checkout options
All transactions are encrypted for your security.
7. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, contact us as soon as possible at ajabsolutions1@gmail.com.
We can accommodate changes within 12 hours of your order being placed. After that, the order may already be processed or shipped.
8. My item arrived damaged or incorrect. What should I do?
We apologize for any inconvenience! If you receive a damaged or incorrect item, email us at ajabsolutions1@gmail.com within 7 days of receiving your order.
Please include:
- Your order number
- Photos of the item(s) in question
We’ll quickly arrange for a replacement or refund.
9. Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping services. However, our packaging is secure and designed to protect your items during shipping.
10. Is shopping on your website safe?
Absolutely! Our site uses SSL encryption to protect your personal and payment information.
We value your privacy and will never share your details with third parties.
11. Do you offer discounts or promotions?
Yes! Join our newsletter for exclusive discounts, special promotions, and early access to new products.
Follow us on social media to stay updated on flash sales and limited-time offers!
12. What happens if I enter the wrong shipping address?
Mistakes happen! If you notice an error in your shipping details, contact us at ajabsolutions1@gmail.com immediately.
If your order hasn’t shipped yet, we can update the address. Unfortunately, once shipped, we cannot make changes, but we’ll do our best to assist.
Still have questions?
We’re happy to help!
📧 Email: ajabsolutions1@gmail.com
💬 Contact Form: https://ajabsol.com/contact/